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Equitable

PROJECT 

USER-FOCUSED WEB EXPERIENCE

SUMMARY

A truly optimal user experience made possible by simplification, templatization and research, led to one of our most successful digital overhauls to date.

RESPONSIBILITIES

UI / UX DESIGNER

In 2022, the Equitable site consisted of over 300 individually designed pages. Over time, new system and platform integrations had led to overlapping designs, repetitive layouts, and a confusing user experience. I collaborated with the lead UI/UX designer to develop streamlined templates that addressed user confusion while aligning with the goals of various business lines. By prioritizing primary and secondary calls to action, we simplified content to guide users effectively and established a consistent navigational structure across all page types.

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Above is an example of our Investment product page templates, where I’ve highlighted key areas we identified as crucial for driving action, improving navigation through long-form content, and ensuring key information is easily accessible—especially for users who may not scroll beyond the first 25% of the page.

I worked closely with the Lead UI/UX Director to refine and enhance these templates across our corporate website for products, business lines, initiatives and unique campaigns, ensuring a more intuitive and user-friendly experience. By breaking down each page template into clear, easy-to-navigate sections, we simplified content for better readability and engagement. We conducted A/B testing and live user testing on key pages, gaining valuable insights into scroll patterns and how clients versus brokers interacted with complex information. This data helped us refine content hierarchy, define key call-to-actions, and optimize tracking components to improve user interaction.

THE RESULTS

A streamlined site structure for over 300 pages that enhanced usability, making it easier for all users to find what they need efficiently.

The Lead UI/UX Designer and I collaborated closely with the Sitecore and AEM teams to streamline workflows for compliance-based updates, SEO and keyword refinements, anchor tag implementation, and responsive design improvements. By aligning our efforts across teams, we ensured a smoother process for maintaining and enhancing the website while optimizing user experience and search visibility.

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© 2025 by Jen Ford Designs

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